Contact Travel Guard

Customer Service:

Travel Guard Customer Service
Tel: +358 203 50 550, open on workdays 9am - 9 pm and Saturdays 10am - 4 pm.
Email: travelguardfinland@travelguard.com

Claims handling:

Please fill in loss notification and send it signed with the necessary documentation. 

If your loss notification will be mailed in Finland, you may use the below address (postage has been paid on your behalf):

Travel Guard Claims Department 
Chartis Europe S.A. (Finland)
Tunnus 5008951 
00003 Vastauslähetys 

Loss notifications can also be mailed to (postage hasn't been paid):

Travel Guard Claims Department 
Chartis Europe S.A. (Finland)
Kasarmikatu 44
00130 Helsinki

The loss notification shall include:

• travel ticket or other proof of the trip.

Medical expenses:
• free of charge physician’s certificate, duly dated and signed, with an accurate description of the illness or injury,
• original receipts for goods, services, treatment and medication costs.

Loss of luggage:
• a copy of the claim form presented to the carrier and/or theft report presented to the police.

Delayed luggage:
• in the event of delayed luggage, a certificate issued by the transport company and a certificate of the return of the luggage to the insured,
• receipts of costs.

Delayed departure:
• in the event of delayed luggage or departure, a certificate issued by the transport company and a certificate of the return of the luggage to the insured.

Trip cancellation:
• physician’s certificate, duly dated and signed, with an accurate description of the illness or injury or other certificate free of charge,
• in case of death, death certificate.

Missed departure:
• a certificate from the transport company concerning the delay,
• original receipts and a statement concerning costs.

Trip abandonment:
• a certificate from the transport company concerning the delay.

Trip interruption:
• physician’s certificate, duly dated and signed, with an accurate description of the illness or injury or other certificate free of charge,
• a certificate of additional costs,
• in case of death, death certificate.

Accidental death / permanent disability:
• in the event of death, a death certificate, the record of an autopsy, if any, and documents defining the beneficiaries (e.g. deed of estate inventory, extract from the personal register giving details of relatives),
• in the event of an accident, a description of the loss event and names and contact details of witnesses, if any, • police investigation report, if any,
• date of the examination carried out by a physician and the physician’s contact details,
• if the insurance company has asked the insured to submit to an examination carried out by a physician, the insurance company will indemnify the insured for any expenses incurred by the examination. In the event of indemnity paid on the death of the insured, Travel Guard is entitled to request that an autopsy be performed, the costs of which will be paid by Travel Guard.

Personal liability and Legal expenses:
• contact Travel Guard.